Return and Refund Policy

At Giselle Crafts, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our return and refund policy below.

1. Returns

We accept returns under the following conditions:

• Items must be returned within [30] days from the date of delivery.
• The item(s) must be unused, in original packaging, and in the same condition as when received.
• Any custom or personalized items are non-returnable.

If you wish to return an item, please contact us at [email protected] to initiate the return process. We will provide you with the necessary instructions for returning the product.

2. Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will arrange for the refund through Cash on Delivery (COD), and the amount will be deducted from the total amount due at the time of delivery.

• Refunds will be processed within [7-10] business days after we receive the returned item(s).
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and images of the issue. We will arrange for a replacement or full refund depending on the circumstances.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or personalized products.
• Items that have been opened or used (unless defective).

5. How to Return an Item

To return an item:

• Email us at [email protected] with your order number and details of the item(s) you wish to return.
• We will provide you with return instructions and the address for sending the item back.
• The customer is responsible for any return shipping fees unless the return is due to an error or defective product.

6. Contact Information

If you have any questions or concerns regarding our return and refund policy, please contact us at:
Email: [email protected]